The current scene has impacted all our lives, personally and professionally, and Consumer Energy Solutions is no exception. But, being in the energy industry and servicing so many customers, we are an essential business operating in Florida. We have a highly trained,...
DID YOU KNOW that our Customer Service Department answers the phone Monday through Friday between 8:30 am and 5 pm E.S.T? That is rare in this industry and many others. DID YOU ALSO KNOW our Customer Service team is not outsourced? They have an office right on the...
The answer to the title question has everything to do with one key word: service. We know that in a deregulated state, your business gets MANY calls promoting that state’s Energy Choice Program. There are energy supply companies that call you and there are other...
It is National Customer Service Week and we want to take this opportunity to extend our heartfelt appreciation to all genuine Customer Service agents everywhere. It just so happens that here at CES we have what could very well be the best Customer Service Department...
When I interact with other businesspeople the topic of “Success—how do you do it?” inevitably comes up. Success means different things to different people. For me it’s not just one big SUCCESS! It is an ongoing thing. Every step toward a named goal, anywhere in life,...
“This course was very good for me. It helped to show me that I need to slow down and really LISTEN to the customer. This helps create an understanding between the rep and customer. I acknowledge what the customer is saying and I can appropriately handle the customer...